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My AKC

Please use this form only for reporting problems with the My AKC portion of our website. For questions about this process or for general registration inquiries, please use our general inquiry form.

Many of the problems associated with the My AKC processes are due to common issues – click here to perform these tests or review our technical references.

The below information is used only for the purpose of allowing our technical support representatives to assist you with diagnosing and resolving any problems you are encountering with My AKC.
 
Your Information
Fields marked with an asterisk * are required.
Name*
Email Address*
Subject*
Detailed Description
Please provide us with as much information as possible to help Customer Service quickly resolve your problem. i.e. Registration number, Account ID, etc...
 
 


Usage Questions
My question is pertaining to:
My Account
Contact Management
I am having difficulty maintaining my correspondence addresses.
The name associated with my account is wrong. The system will not let me change it.
Other. Please add your comments to the detailed decription text box at the top of this form.
   
Account Management
I forgot my Username.
I can't remember my "forgot password" answer.
When I tried to authenticate my account using a credit card, it tells me the credit card has already been used.
I tried to authenticate my account by requesting a PIN. I never received the PIN.
When I requested a PIN, the email address displayed was not valid.
When I requested a PIN, I received a message saying I did not have an email address on record.
Other. Please add your comments to the detailed decription text box at the top of this form
 
My Dogs
I am not able to add a dog I own. I am the owner of the dog but the system says someone else is the owner.
I would like to remove a Dog I Own from my list. I am the owner of the dog.
I would like to remove a Dog I Own from my list. I am not the owner of the dog.
I am sharing an account with someone else. We cannot add our dogs to our account.
I do not know the certificate issue dates for some of the dogs I own. I am unable to add those dogs to my account.
There are still dogs I own missing from my account. I cannot figure out how to add them.
Other. Please add your comments to the detailed decription text box at the top of this form
   


Problem Information
If you encountered a problem while using the AKC web site, complete the following sections. Click on the heading for help if you're unsure for what we're asking.
To help us diagnose your problem, please enter as much information as you can.
Platform:  Browser: 
Operating System: Browser Version: 
Anti-virus software: Connection speed:
Yes     No    Unsure    Do you have a pop-up blocker installed?
Yes     No    Unsure     Do you have a child protection program?
Yes     No    Unsure    Do you have cookies enabled?
Yes     No    Unsure    Are you behind a corporate firewall?

To determine the browser version, click the Help menu on the browser menu bar, then click About to display a page that includes the exact browser version.


Error Message
If you received an error message, please copy and paste into the below box.
 
 
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AKC Customer Care
Telephone: 919-233-9767
8:30 a.m. - 5:00 p.m. ET
weekdays (Monday - Friday) except holidays
   
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